Please see frequently asked questions and the relevant answers here. If you cannot find what you are looking for then please contact us. We are always happy to help.
How do I receive twowayaccessories.com's newsletter?

Sign up using your email in the box towards the bottom of any page. We will keep sending them to you until you tell us to stop. We won't bombard you with junk though, so please don't worry about that.

How do I know if I need a base station?

We are here to help. If you contact us we will discuss your radio requirement with you and recommend the most cost effective solution. This may be a simple solution involving hand portable radios, it may include the need for a low cost desktop type base station or for extended area coverage the use of a base station repeater. Whatever your needs we will be happy to advise. Our service includes site visits and coverage surveys to ensure you get the best solution at the lowest cost.

If I am on the twowayaccessories.com mailing list, will you pass my details on to other companies?

Your details will not be passed on to any third parties. For more information please review our Privacy Policy.

How do I contact twowayaccessories.com?

Use the contact page and send us an email. One of our customer services team will reply as soon as possible.

How long does it take to get my goods?

If you place your order before 2pm UK time, and the goods are in stock, we will despatch your order the same day. We use either 'Royal Mail Recorded Delivery', 'Royal Mail Special Delivery', or DHL. The majority of orders will be received the following day. However, we can make special arrangements for Saturday, evening or timed deliveries to most parts of the UK. If you require this service, please call us and give your delivery requirements directly to one of the Brabourne team. International orders are shipped using 'Royal Mail International Signed For' or DHL Please note that all deliveries will require a signature upon delivery.

Why do I sometimes get my goods delivered in more than one box?

If you order several items, we will ensure that they are all safely packaged. This occasionally means that items will be sent separately in our secure boxes.

If I order online, can I return my item(s)?

Yes, as long as you return it to us within 28 days by registered post to: Brabourne Limited, 134 The Common, Crich, DE4 5BW. Prior to sending any goods back to us, please phone 01332 363135 and ask for a returns number. Please also note that all returned goods must be complete and unused and must include the original proof of purchase within the package. If the product is faulty, then please follow the procedure above. If the product is deemed to be defective within the terms of the warranty it will be replaced or repaired as appropriate. However, if the product is outside of its warranty period, we will estimate the cost of repair and inform you before proceeding any further.

What if my item(s) arrives damaged?

If items are damaged upon receipt you must contact us within 24 hours of delivery and we will decide on the best course of action to rectify any problems. Items which are used, not in their original packing and/or undamaged will not be accepted.

What is the range of the radios?

The range of licence free radios is entirely dependant on where they are used and whether there are any obstructions like hills, buildings etc between the radios. All of the licence free radios we offer are capable of working over several miles providing there is a good line of sight between them but the range will be reduced by any obstructions. Some manufacturers do quote approximate ranges of 2, 3 or even 5km but these distances refer to ideal operating conditions and should be regarded as only a guide and cannot be guaranteed.

How many radios can talk to one another?

The minimum number is two and there is no maximum limit, providing the radios are within range of one another and all radios are using the same channel.

Can I use radios from different manufacturers together?

Yes providing they are programmed onto the same channel and tone. There are eight standard frequencies [channels] and a standard set of tones. All the information relating to these can be found in the user manual of the product you purchase.

Can I use these radios with a base station to increase the range?

No. However we do offer digital licence free radios which will have a better range than analogue models. These can be found on the website.

Can I use this type of equipment in other countries?

All unlicensed radios sold in the UK, come under the PMR446 banner which is recognised in most European countries. This type of equipment is not permitted for usage outside of Europe. The countries in Europe where PMR446 can be used are: Austria, Belgium, Czech Republic, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lichtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, and the UK

What is the typical battery life?

Dependent on usage the typical battery life is 8 - 12 hours.