Returns & Exchanges

No goods should be returned without the prior consent of Brabourne and without a returns authorisation number having been obtained. The Buyer shall pay shipping charges for defective product unless other conditions are agreed by both parties. All returns are to be sent direct to Brabourne and not given to the company’s representatives, insured via a method by which proof of delivery is registered. Returns must be packed securely in the same condition as supplied (including packaging) with the returns number clearly marked on the front of the package. All goods returned under warranty will only be accepted if accompanied by a returns note stating: –

a) Name and address of sender,
b) Date and number of relevant invoice,
c) Returns number,
d) Reason for returning goods and
e) Nature of fault.

We accept no responsibility for goods lost or damaged in transit. Without prejudice to “Returns” Brabourne reserves the right to replace, repair or credit in respect of all goods returned at its absolute discretion. Brabourne will not accept responsibility for goods which, in its opinion, have been the subject of undue wear and tear, accident, misuse, improper application or neglect. Goods incorrectly ordered by customers, and returned for credit, are subject to a handling charge of 20%, except in the case of orders placed for non-stock items, which cannot, under these circumstances, be returned for credit.